Privacy policy
This Privacy Policy explains how CYCLING GEAR HUB LLC, operating Cycling Gear Hubs, collects, uses, shares, retains, and protects personal information when you visit cyclinggearhubs.com, place an order, contact us, or otherwise use our services.
Information We Collect
- Identity and contact information: name, billing and shipping address, email address, and telephone number.
- Order and transaction information: products purchased, order status, returns, exchanges, refunds, and payment confirmation. Payment-card details are handled securely through the checkout payment system and are not stored in full by us.
- Device and usage information: IP address, browser, device type, pages viewed, referral information, and cookie identifiers.
- Communications: messages, support requests, reviews, and information you provide to customer service.
How We Use Information
We use personal information to operate the store; process and deliver orders; provide customer service; handle cancellations, returns, exchanges, and refunds; prevent fraud and protect account security; maintain records; improve products and the website; send service communications; and send marketing communications when permitted by law and your choices.
How We Disclose Information
We disclose only the information reasonably necessary to vendors that process payments, host and operate the store, deliver orders, support customers, provide analytics or advertising services selected by us, maintain security, or help us meet legal obligations. These vendors process information for the business purposes we authorize. We may also disclose information when required by law, to protect customers and the store, or as part of a lawful business reorganization. CYCLING GEAR HUB LLC remains responsible for administering this Policy and responding to privacy requests.
We do not sell personal information for money. Where applicable law treats certain analytics or advertising disclosures as a “sale,” “sharing,” or targeted advertising, you may opt out as described below.
Cookies and Choices
We use necessary cookies to operate checkout and account functions. With your choices where required, we may also use preference, analytics, and advertising cookies. You can manage non-essential cookies through the cookie settings displayed on the website and through your browser. See our Cookie Policy.
Your Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion, or a portable copy of personal information; to opt out of targeted advertising, sale, or sharing; and to appeal a decision about a request. You may also withdraw marketing consent at any time. To exercise a right, email support@cyclinggearhubs.com. We will verify requests using information associated with your account or order and will not discriminate against you for exercising a privacy right.
Retention and Security
We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain tax and transaction records, resolve disputes, protect the store, and comply with law. We use administrative, technical, and physical safeguards appropriate to the information we handle and review our practices as the store evolves.
Children
The store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information may contact us for deletion.
Changes to This Policy
We may update this Policy to reflect operational or legal changes. The revised version will be posted on this page with a new “Last updated” date.
Contact
CYCLING GEAR HUB LLC
12 S Promise Trl, Dahlonega, GA 30533, United States
Email: support@cyclinggearhubs.com
Phone: +1 678-622-1532
Website: cyclinggearhubs.com
Customer service hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. public holidays.