Instructions: Contact support@cyclinggearhubs.com and receive authorization before shipping any product. After authorization, print this form, complete it, and include it with your return if requested. Use the prepaid shipping label and instructions we provide.
Authorization number: __________________________________________
Order number: _________________________________________________
Order date: ____________________ Delivery date: ____________________
Customer name: _______________________________________________
Email: _________________________________________________________
Phone: ________________________________________________________
Shipping address: ______________________________________________
________________________________________________________________________
Item Information
Product title: _________________________________________________
SKU: ____________________ Quantity: ____________________
Request: ☐ Refund ☐ Direct exchange
Product status: ☐ Defective ☐ Non-defective
Reason: ☐ Defective/damaged ☐ Wrong item ☐ No longer needed ☐ Fit/compatibility ☐ Other
If exchanging, requested replacement: _____________________________
Details:
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Customer signature: __________________________ Date: ______________
Return terms summary: Request within 30 calendar days after delivery. Ship within 14 calendar days after authorization. Original packaging is not required. No restocking fee applies. CYCLING GEAR HUB LLC pays approved return and exchange shipping costs. Approved refunds are processed within 5 business days after receipt and inspection to the original payment method; banks may require another 3–10 business days to post the funds.
Contact
CYCLING GEAR HUB LLC
12 S Promise Trl, Dahlonega, GA 30533, United States
Email: support@cyclinggearhubs.com
Phone: +1 678-622-1532
Website: cyclinggearhubs.com
Customer service hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. public holidays.